dk22 Privacy Policy

dk22, as Bangladesh's online entertainment and mobile betting platform, places the highest priority on user privacy. This Privacy Policy ("Policy") applies to the dk22 website, mobile interface, and all associated services.

By using dk22's services, you agree to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

This Policy may be updated from time to time. You will be notified through your registered contact details if there are significant changes. The latest version will always be available on this page.

The following types of information are collected on the dk22 platform for account registration, payment processing, and service improvement:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — only for users aged 21 and above)
• Email address and mobile number
• Mobile banking account details (bKash, Nagad, Rocket, or Upay)
• Document information submitted for identity verification
• Content of messages or complaints sent to our support team

2.2 Automatically Collected Information

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Time spent on the site, pages visited, and click history
• Login and logout times, session duration
• Data collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

• Deposit and withdrawal amounts and timestamps
• Detailed history of betting and gaming activity
• Activity related to bonuses, cashback, and promotional offers
• Partial payment method details (full details are never stored for security reasons)

dk22 uses collected information only for legitimate and transparent purposes. The main use cases are outlined below:

3.1 Service Delivery and Operations

• Creating, verifying, and maintaining accounts
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay)
• Running betting and gaming services without interruption
• Distributing rewards, bonuses, and cashback
• Providing customer support

3.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Preventing unauthorized access to accounts
• Age verification and responsible gaming in line with applicable regulations
• Necessary measures to prevent money laundering and financial fraud

3.3 Service Improvement

• Analyzing and improving platform performance
• Personalizing the user experience
• Planning the launch of new games and features
• Diagnosing and resolving technical issues

3.4 Communication

• Sending important account-related notifications
• Informing you of changes to policies or terms
• Sending promotional information with your consent
• Responding to support requests

dk22 does not sell your personal information. Information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, technology infrastructure, and customer support. These partners may only use the information to deliver the specified service and are required to comply with our privacy standards.

4.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, or PG Soft may receive the minimum information necessary to operate gameplay. This information is never used for marketing purposes.

4.3 Legal Obligations

Disclosing information may be our legal obligation in response to a court order, a valid request from a law enforcement authority, or a requirement under applicable law. In such cases, dk22 provides only what is strictly required by law.

The dk22 platform uses cookies and similar technologies to operate properly and improve the user experience.

5.1 Types of Cookies

• Essential cookies: Required for the site's core functions — maintaining login sessions, security verification, and saving form data. The site cannot function properly without these cookies.
• Analytics cookies: Collect data to understand how users interact with the site. This data is analyzed in aggregate and is not used to identify any individual.
• Functionality cookies: Remember your preferences, language selection, and other settings to provide a better experience on future visits.

5.2 Cookie Controls

You can control or disable cookies from your browser settings. Keep in mind that disabling essential cookies may cause certain dk22 functions, such as login and payment, to stop working correctly.

dk22 follows internationally recognized security technologies and practices to protect your information.

6.1 Technical Security

• All data transmissions secured through SSL encryption technology
• Stored data protected by industry-standard encryption
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Two-step verification during transactions

6.2 Organizational Security

• Strict access controls — only authorized staff can access user information
• Regular staff training on privacy and security
• A rapid response plan in the event of a data breach
• A commitment to notify affected users in a timely manner where applicable

dk22 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• The need to provide services while the account is active
• Legal, regulatory, or contractual obligations
• Potential need for financial fraud prevention and investigation
• Records required for dispute resolution

Even after an account is closed, certain information may be retained for a defined period to meet legal obligations. Once that period ends, the information is securely deleted or anonymized.

dk22 believes every user should have control over their own personal information. Your main rights are described below:

8.1 Right to Access

You can request to view the information dk22 holds about you at any time. We will provide this information within a reasonable timeframe.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you can request that it be corrected or updated. Some information can be changed directly from your account settings; for other cases, you can contact the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be obligated to retain some information due to legal or regulatory requirements.

8.4 Right to Object to Processing

You may object to marketing communications or personal profiling and can opt out of such communications at any time.

8.5 How to Exercise Your Rights

To exercise any of the rights described above, please contact our support team. After verifying your identity, we will act promptly.

dk22 is a platform exclusively for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age is verified at registration, and if an account is found to belong to a minor, it will be closed immediately and the associated information will be deleted.

If you believe a minor has opened an account on dk22, please inform us immediately.

dk22 handles transactions through Bangladesh's popular mobile financial services — bKash, Nagad, Rocket, and Upay. The following security practices apply to transactions made through these mobile wallets:

• Full mobile wallet numbers are not stored on dk22's servers
• Each transaction is completed through the respective mobile banking provider's own secure process
• dk22 will never ask for your mobile banking PIN, password, or OTP
• Transaction history is retained solely for the purpose of financial verification and dispute resolution

The technical infrastructure of the dk22 platform may operate on servers distributed across multiple countries. This means your information may be stored or processed outside Bangladesh. The following assurances apply to such transfers:

• All data will remain subject to the same privacy standards and security measures
• Data transferred to third countries will be protected in accordance with international data protection standards
• Appropriate contractual safeguards will be ensured before any transfer

dk22 may update this privacy policy from time to time due to business needs, technological changes, or legal requirements.

For important changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A warning message will be displayed when you log in to the platform
• The updated policy will always be available on this page

Continuing to use the service after any changes will be considered as consent to the new policy. The date when the latest version of the policy takes effect will always be mentioned at the top of this page.